Monday, May 30, 2011

Tips to Communicate With Angry Person

We encounter many angry people in our daily lives who are angry for things that at time, they cannot control. Some are angry because they are out of work, others because of the world situation. Others show anger while driving and a car in front of them is too slow. It seems we are a nation of anger, and we have to learn how to deal with them properly.

Following this Steps

1. Remain calm. This is absolutely essential. No matter how unfair or frustrating the situation do not get angry. To communicate with someone, you need to remain levelheaded to get your point across.
2. Determine why they are angry. Is there something you did that caused them to get mad? Are they displacing their anger at something else onto you? Or is it completely irrational? Either way, address the problem.
3. Try to have them Calm Down. Do not be patronizing, though, or you will make them even madder.
4. Be polite. Acting rudely will only aggravate them more.
5. Try to help. If you are working with them in a business context, provide them with service as quickly as possible. If not, listen to them. Don't say anything, just listen.

Tips for communicate witha an angry person

* Don't patronize or explain why their anger is irrational.
* Don't get frustrated or let your emotions get the better of you.

Remember this

* Rudeness or a bad attitude will make the situation worse.
* Don't back down if you truly did not do anything wrong. Instead, look at the situation from their point of view. Why would they think it was your fault?

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